Cancellation Policy

5.1 All cancellations must be notified by calling our bookings team on 0208 2000 223.

6 Use of Vehicle and Behavior

6.1 You shall be responsible for the behavior of all passengers traveling in the vehicle.

6.1.1 Cancelling more than 7 working days prior to commencement of proposed hire – No penalty.

6.1.2 Cancelling within 7 working days of proposed hire but more than 3 working days remaining – a 50% charge will be payable.

6.1.3 Cancelling with less than 3 days notice – a 100% charge will be payable.

6.1.4 Any goods or services purchased or contracted in specially for your needs, will be charged in full.

6.1.5 Requests made for specific drivers or vehicles will also incur an additional fee.

6.2 The driver has the right to refuse entry to the vehicle if they suspect any Threat to themselves.

6.3 Smoking and the consumption of food and drink is prohibited in all vehicles.

6.4 A standard charge of £60.00 applies to passengers who spoil the vehicle.

 Refund Policy

7.1 If a booking is cancelled by us because we have been unable to fulfill the service, a full refund will be issued.

7.2 No refunds will be issued for bookings cancelled after a driver has been Allocated..

7.3 No refund will be issued for bookings where you do not meet your vehicle within
1 hour of the flight arrival time and no contact has been made with either the driver or the Company.

7.4 No refunds will be issued for changes to the pick up or destination unless notified in advance.
UK PRIVATE HIRE shall not accept the use of abusive language to drivers.