Accepting the Terms and Conditions :

Conditions detailed below.. You may not use the Services if you do not accept the Terms. By using the services you understand and agree that UK PRIVATE HIRE will treat your use of the Services as acceptance of these Terms.

Bookings

2.1 Passengers are responsible for providing sufficient time when making a booking responsible for delays in reaching your destination on time caused by passengers not booking in reasonable time.
2.2 Passengers are responsible for booking a suitable vehicle size to account for the number of passengers traveling. Children of any age are accounted as one passenger.
2.3 Passengers are responsible for booking a suitable vehicle to account for the luggage they are carrying.
2.4 If a pre booked minicab is more than 40 minutes late and the customer has fare due on the journey booked. We will not be liable for compensating customers the cost of flights or any other expenses.
3 Prices and Payments
3.1 All prices quoted on the website are based on the details provided by the customer. UK PRIVATE HIRE have the right to amend prices if the quoted price is different to the details provided by the passenger. This includes changes to the number of passengers and luggage.
4 No Show and Waiting time
4.1 For meet and greet services we provide a maximum of one hour free waiting time from the time the flight has landed. This is included in the price quoted on the booking.
4.2 After the free waiting time has elapsed, a standard charge of £10 per 15 minuets applies.

4.3 UK PRIVATE HIRE shall check for flight delays however are not responsible for extended time spent at Immigration control.
4.4 If our driver is not able to contact you within one hour of the flight arrival time the booking will be cancelled and no refund issued for credit/debit card payments.
4.5 If you are paying by cash and do not show up after the one hour has elapsed from the time your flight has landed, you shall be responsible for the full cost of the journey quoted.

Cancellation Policy

5.1 All cancellations must be notified by calling our bookings team on 0208 2000 223.
6 Use of Vehicle and Behavior
6.1 You shall be responsible for the behavior of all passengers traveling in the vehicle.
6.1.1 Cancelling more than 7 working days prior to commencement of proposed hire – No penalty.
6.1.2 Cancelling within 7 working days of proposed hire but more than 3 working days remaining – a 50% charge will be payable.
6.1.3 Cancelling with less than 3 days notice – a 100% charge will be payable.
6.1.4 Any goods or services purchased or contracted in specially for your needs, will be charged in full.
6.1.5 Requests made for specific drivers or vehicles will also incur an additional fee.
6.2 The driver has the right to refuse entry to the vehicle if they suspect any Threat to themselves.
6.3 Smoking and the consumption of food and drink is prohibited in all vehicles.
6.4 A standard charge of £60.00 applies to passengers who spoil the vehicle.

Refund Policy

7.1 If a booking is cancelled by us because we have been unable to fulfill the service, a full refund will be issued.
7.2 No refunds will be issued for bookings cancelled after a driver has been Allocated..
7.3 No refund will be issued for bookings where you do not meet your vehicle within
1 hour of the flight arrival time and no contact has been made with either the driver or the Company.
7.4 No refunds will be issued for changes to the pick up or destination unless notified in advance.
UK PRIVATE HIRE shall not accept the use of abusive language to drivers.